Staff are an important resource. Investment in staff development can enhance organisational competitiveness.
The competitive positions of Microfinance Institutions are constantly being challenged with regulatory and policy changes, new entrants to the market, expanding business outreach and new product offerings to clients. Intense competition puts pressure on businesses to focus heavily on financial performance, potentially at the cost of managing their social performance.
To meet these challenges and secure their position in the market, Microfinance Institutions need to ensure that the capacity and efforts of their staff are directed towards achieving the goals and mission of the organisation.
Building staff capacity allows Microfinance Institutions to achieve their financial and social objectives, maintaining client trust and achieving operational sustainability.